🔄 Refund & Return Policy

Refund & Return Policy – Homesignia

At Homesignia, customer satisfaction is important to us. Please review our refund and return policy carefully before making a purchase.

Returns

You have the right to request a return within 14 days of receiving your order, in accordance with UK consumer protection laws.

To be eligible for a return:

• The item must be unused, in its original condition, and in the original packaging

• Proof of purchase is required

Some items may be non-returnable due to hygiene, safety, or custom-made nature. These exclusions will be clearly stated on the product page when applicable.

Return Process

To initiate a return, please contact us at contato@homesignia.com with your order number and reason for the return.
Return instructions will be provided once your request is approved.

Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

• Refunds will be issued to the original payment method

• Processing may take 5 to 10 business days, depending on your bank or payment provider

Original shipping costs are non-refundable unless the return is due to an error on our part.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or refund at no additional cost.

Late or Missing Refunds

If you have not received your refund after the stated timeframe, please check with your bank or payment provider before contacting us.

Contact

For any questions regarding returns or refunds, please contact contato@homesignia.com.